If you don't find what you need, please reach out to us so we can assist you.
A member may deposit funds to all accounts using any of the following methods:
You can make a withdrawal from your Dominion Credit Union account in a number of ways:
With our 24-Hour Access services and shared branches, we are as close as your computer, phone or mailbox.
Branches & ATMs
Still not sure? The Call Center can help you with any questions you have, as well as certain transactions. Reach us at 800-268-MYCU.
*Not all CO-OP Shared Branches have a CU24/CUHere no-surcharge ATM. For no-surcharge ATMs, please visit the CU24/CUHere locations. A surcharge is the ATM owner's fee; regular DCU ATM fees still apply at non-DCU ATMs.
No matter where you are, you're never far from your money.
You can find out your account balance in a number of ways:
To change your address, simply fill out the address change form and mail it or fax it to us. You can also call us at 800.268.6928 and a Member Service Representative will be happy to help.
You can also change your address in Online Banking. Click on "Account Services," "Contact Info," update the information recorded, and click "Submit."
For other account changes, like a name change, adding services, adding/removing a joint owner, etc., you will need to fill out and sign an account change card and mail or fax it to Dominion Credit Union.
You will need the joint owner’s signature to add new services, if you want that person to be joint on the service.
For certain other account changes, like updating your address, we do not require a joint owner’s signature.
Fill out the Account Changes and New Services form. Make sure all account owners have signed the form under “Account Ownership” AND “Account Designation.” If the joint owner is a minor, please have an adult/parent sign "signing for" and then put child's name. Mail or fax in the form to the address on the form.
Use this form to make changes to your current payroll deduction.You may also send us a signed fax or email stating the amount you would like deposited from your paycheck, which account you would like the money deposited to, and how often you are paid. Please note the change to your payroll deduction may take a pay period to show up. Payroll deduction is only available to employees of Dominion Resources.
Yes! You will need the following information to get started:
Dominion Credit Union
One James River Plaza
P.O. Box 26646
Richmond, VA 23261-6646
Bank Routing (ABA) Number: 251082644
Checking account number: Your 10-14 digit number found in the middle of your checks for direct deposit into checking
If you wish to do direct deposit to your savings, your account number will be up to five digits.
Once you are a member, click here to sign up for payroll deduction. You may also send us a fax or email stating the amount you would like deposited from your paycheck, which account you would like the money deposited to, and how often you are paid. Payroll deduction is only available to employees of Dominion Resources. Please note it may take a pay period for your payroll deduction to take effect.
Yes! In fact, Dominion Credit Union gives you additional flexibility with your paycheck. Direct Deposit your entire paycheck to Dominion Credit Union or just a set amount each payday (this is called Payroll Deduction). You can also choose to have money go to your Dominion Credit Union account or loan, even if your Direct Deposit goes elsewhere.
Yes, you can sign up for payroll deduction to multiple Dominion Credit Union accounts, even if you have direct deposit or payroll deduction going elsewhere, too. Dominion Resources lets employees have direct deposit to up to three accounts.
For some Dominion employees there occasionally are “free pay days” Free pay days are created and controlled by the Payroll Department of Dominion Resources.
A free pay day occurs when a month has three period ending dates (a period ending date is about one week prior to the actual pay day). On a free pay day no Credit Union payroll deductions are taken. Dominion employees can access their pay schedule on the company’s intranet site.
Please contact your employer to sign up for direct deposit.
You will need the following information to sign up:
Dominion Credit Union
One James River Plaza
P.O. Box 26646
Richmond, VA 23261-6646
Bank Routing (ABA) Number: 251082644
Checking account number: Your 10-14 digit checking account number for deposit into checking
If you wish to do direct deposit to your savings, your account number will be up to five digits.
Most employees of Dominion Resources can also change or sign up for direct deposit by logging into ESS through My SAP WorkSpace. Dominion employees can also use the Dominion Direct Deposit Authorization Form.
To request a new or replacement ATM or debit card, fill out the ATM Card/VISA debit card form. Mail or fax in the form to the address shown. You can also call us at 800.268.6928.
If your ATM or debit card has been lost or stolen, please call 800.268.6928, or call 888.918.7703 after hours.
There are a number of reasons why your debit card may have been denied/didn’t work. Please call us at 800.268.6928 to find out the exact reason.
If you suspect your Dominion Credit Union debit or ATM card has been lost, stolen or is being used fraudulently, please contact us at 800-268-6928 immediately. After hours, you can report a lost/stolen card by calling 888-918-7703.
It’s always free to use a Dominion Credit Union ATM. For your convenience we also belong to a network of CU24/CUHere ATMs, some of which are surcharge free and deposit taking. Click here to search for a CU24/CUHere ATM near you. Call us at 800-268-6928 if you have any questions about whether an ATM is surcharge free.
Members with a Dominion Credit Union debit card receive the first three ATM transactions a month free (ATM owner may still surcharge). It’s always free to make purchases and ask for cash back with your debit card.
A new VISA® mandate requires that the length of cardholder names on VISA credit and debit cards is limited to no more than 21 characters including spaces. At the next standard reissue date, if you have not already received one, you will receive a card with a shortened version of your name.
Dominion Credit Union belongs to the following networks: CUHere, CU24, Star, Plus, Member Access.
Many members of Dominion Credit Union and other credit unions have experienced duplicate large dollar amount authorizations that impact the available amounts on their cards when using auto rental companies. These sometimes require days to reconcile. Due to this poor and recurring experience, as well as excessive losses through car rental transactions, we have decided to block auto rental company transactions on our Debit Cards.
This is a network of ATMs where you can get cash, make transfers or deposits (not all ATMs are deposit taking - you will need to search for deposit-taking ATMs) and in some cases avoid surcharges. Click here to search for a list of CU24/CUHere ATMs near you.
As part of their fraud prevention programs, gas merchants may set dollar limits for purchases at customer-activated pumps when payment cards are used. These limits often correspond to fraud protection limits granted by various credit card vendors. In most circumstances, card companies generally protect gas merchants up to $75 for pay-at-the-pump transactions. The pay-at-pump limits are imposed by the gas merchants themselves, not by the Credit Union, and it is not specific to individual members/customers.
Members who find they exceed the $75 limit may wish to pay inside the station which may result in a higher limit, or pay for gas in multiple transactions.
With a debit card, you don’t need a separate ATM card. Use it at ATMs and at any merchants who accept Visa debit cards.
Call 866-985-2273 for the Card Services Automated System. Follow the prompts to enter the information required, which you should have ready:
Make sure to stay on the line to set or change your PIN. For your convenience, you will be able to choose your PIN.
Still not working? Make sure that the phone number you enter when asked is one that Dominion Credit Union has on file for you. You should always notify the Credit Union if your telephone number changes.
Please note that the Bill Payer screen will appear in a pop-up window – you will need to adjust your pop-up blocker accordingly.
Our Bill Payer product is free up to 50 payments per month. Bill Payer payments in excess of 50 per month will incur a $0.50 per transaction fee. Click here for more information on Bill Payer.
Simply log in to Online Banking and click on “Bill Payment” and follow the prompts. Once you are enrolled, you can access Bill Payer by logging in to Online or Mobile Banking.
Members who chose to have the money deposited into their Dominion checking account will have the funds November 1st. Members who opted for a check should receive it around Veterans Day.
Members can increase their payroll deduction to their Club account at any time. During the open enrollment period of November 1st and December 15th, you can reduce your payroll deductions or close your club account without incurring the handling fee. Click here for our current fees.
To increase the amount going to your Christmas Club account click here.
Click here to reorder your checks online. For your convenience the amount of your purchase will be deducted automatically from your account. Or simply call us at 800-268-6928 and a Member Service Representative will be happy to help.
Dominion Credit Union’s routing number is 251082644.
If you feel there is an unknown charge on your Dominion checking or savings account, please contact us and report the charges, the merchant, and the dates on which they occurred. We will then close your debit or ATM card, order a new card for you, and create a provisional credit on your account.
Our fraud department will then conduct an investigation into the matter. Please keep in mind that you only have 60 days to file a claim. Due to several factors, the investigation and chargeback could take several months to a year to complete.
If you are disputing a charge (incorrect amount, incorrect merchandise, etc.) on your Dominion checking or savings account for something that you initiated, please contact the merchant and ask them to review the transaction and ask for a refund. If they don't, please contact us and complete and return the appropriate Dispute Form as soon as possible. Our dispute department will then conduct an investigation. Again, you only have 60 days to file a dispute, and the same time factors indicated above for fraud claims exist.
For credit card fraud and disputes, please see credit card FAQs.
A savings certificate is the same as a certificate of deposit or CD. When you open a savings certificate, you are investing a specific amount of money for a specific amount of time (known as the term). Savings certificates typically earn a higher interest rate than a basic savings account.
To learn more about our Savings Certificates click here.
To open a Savings Certificate, click here for a certificate application, log into Online Banking, or call our Member Service Department at 800-268-6928.
Your account is automatically signed up for free overdraft protection from your Dominion Savings. If you do not have enough money in Checking to cover a transaction, we will pull the funds to cover that transaction from your savings account. This service is now available for checks, automatic drafts, and debit card transactions. With checks and automatic drafts, the money will come over in increments of $100, or for the amount needed if your balance is below $100. With debit card transactions, we will pull the exact amount needed.
Overdraft Protection from Savings will kick in before Courtesy Pay. You are automatically opted in for Courtesy Pay on checks and automatic transfers. However, you must opt in for Courtesy Pay on Debit Card transactions.
If your payment is returned to sender, please temporarily mail your payments to Dominion Credit Union.
One James River Plaza
P O Box 26646
Richmond, VA 23261-6646
Please attach a note telling the Credit Union that your payment was returned so that it can be processed correctly.
If you suspect fraudulent activity on your credit card account, or need to dispute a charge, please contact our card provider at 1-800-449-7728 as soon as possible.
For Debit and ATM card disputes and fraud, please click here.
The expiration date of your points, and the amount of points to expire, can be found under the "CURewards Points Activity" portion of your monthly statement.
Points will expire three years from the end of the calendar year in which they are earned, and will expire on a first-in, first-out basis annually. (i.e., points earned in calendar year one will expire on the last business day of calendar year four).
If you are using Internet Explorer as your browser to open "View My Visa," try switching to Firefox, Safari, or Google Chrome instead. If the problem still persists, call Member Services at 800-268-MYCU.
You can check your credit card balance by:
If this is the first time you are checking your credit card balance in Online Banking:
You can pay your credit card bill in multiple ways:
Once you are logged into Online Banking you can view your most recent credit card transactions. You must be signed up for credit card eStatements to view past statements online.
To request a replacement card, please call our Member Service Department at 800-268-6928.
If you suspect your Dominion Credit Union credit card has been lost, stolen or is being used fraudulently, please contact us at 800-449-7728 immediately or report it quickly online by logging into Online Banking and using the "View My Visa" link.
Visit www.curewards.com to log in and check your CURewards point balance. You can also find your CURewards points on your credit card statement. Your points balance is also available under your credit card information in Online Banking.
Visa® will charge a 1% Foreign Transaction fee, calculated in U.S. dollars, will be imposed on all foreign transactions, including purchases, cash advances, and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates.
Purchases and cash advances made in foreign currencies will be debited from your account in U.S. dollars. The exchange rates between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa® from a range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives or the government-mandated rate in effect for the applicable central processing date.
To get an indication of the rate you may receive when using your Visa card, use the Visa currency converter.
Visit www.curewards.com to log into CURewards and redeem your rewards. Another way to redeem points online is to log into Online Banking and access your credit card information.You can also call 800-900-6160 to redeem rewards for travel or 800-621-4112 to redeem your rewards for merchandise.
How do I apply for a credit card?
How do I earn rewards points with a credit card?
When you sign up for a Platinum Rewards card, you are automatically enrolled in the CURewards™ program. You earn one point for every dollar spent with your Platinum Rewards card.
You can redeem your points for flights, cars, vacations, experiences, hotels, cruises, merchandise, and more! You can see a full list of the program’s current choices at www.cutravelrewards.com.
Unrestricted Air Travel
Redeem points for a round-trip airline ticket to any destination, on any airline, at any time with no restrictions. The U.S. 48/Canada point value will earn a $325 credit at the time of purchase toward an airline ticket from the contracted CURewards travel agency. Other credit amounts are available at different point levels. If your travel plans are flexible, you can also select from our free restricted ticket program which covers the ticket price.
Redemption of Points
35,000 points = one round-trip airline ticket to U.S. 48/Canada coach class. Other destinations are available with different point redemption amounts and options.
Terms & Conditions
Your points will expire three years from the end of the calendar year in which they are earned, and will expire on a first-in, first-out basis annually. Points and their expiration date are listed on statements. No points earned for cash advances or balance transfers. Points for returned items will be deducted from point total. Find further rules and conditions here. You can find more answers to CURewards™ FAQs here.
Please call 800-527-7728 and follow the instructions to activate your VISA® Credit Card. To select a PIN for your Credit Card, please call 888-886-0083. (You may want a PIN for your Credit Card in order to withdraw cash at ATMS, get cash back, etc.)
What is a Credit Union Service Center?
A Service Center is another credit union or a stand-alone center that has agreed to be a “shared branch” and conduct basic transactions.
What types of transactions can be done at Credit Union Service Centers?
You cannot open a Dominion Credit Union account at a Service Center, but you can make basic transactions like deposits, withdrawals, check your balance, etc. There is no fee for using a Service Center. However, ATMs at some Service Centers may charge a surcharge.
Click here to search for a Service Center near you.
Simply log in to Online Banking and adjust your preferences. Click on “Your Preferences,” "eStatement Selection" and choose “electronic” from the drop-down menu. To ensure that you will receive the email notification your statement is ready, click on "Access Accounts" and then "Email Notification" to verify your email subscriptions.
Log into Online Banking using your user ID and password. Once you are logged in, click on the card name listed in blue on the left hand side of the Online Banking main screen. A new window will open. Click on "Online Services" located on the blue line at the top of the screen. Choose "Enroll in eStatements" and follow the prompts.
Please note you will need to have pop-ups enabled.
First double check you are signed up to receive the email notification. Log into Online Banking and go to Access Accounts. Then go to Email Notification – select Email Subscription Options and make sure the “yes” button is selected for eStatement Availability. In Email Notifications you can also double check that you are signed up to receive electronic statements by selecting eStatement Selection Options.
It’s a good idea to also check that we have your correct email address on file. Log into Online Banking click on Access Accounts then Email Notification, a change email address box will appear on the right side of the screen, verify that your current email address is correct. You can also change your email address at that time.
You may also call us at 800-268-6928 and we will be happy to double check your settings for you.
No. You may only receive statements in one format.
APR is the Annual Percentage Rate and it is the total cost of credit expressed in a yearly rate including interest and finance charges.
APY is the Annual Percentage Yield reflecting the total amount of dividends paid on a deposit account, based on the dividend rate and the frequency of compounding for a 365-day period.
The key difference is APY is the potential effective yield for deposits and APR is the effective cost/rate for loans.
We currently offer a .25% APR discount off your loan rate when you sign up for automatic repayment. The .25% APR discount is not available for mortgages and credit cards.
Applying for a car loan is easy:
No time at all! There is no waiting period before you can take advantage of all our member benefits. The moment you become a member, you can start applying for auto loans, mortgages, and every other service we have to offer.
Click here to apply for a mortgage. We currently offer first mortgages on primary and second homes in Virginia, North Carolina, and Ohio.
You could be eligible for a cash rebate when you buy and sell your home through the SMARTMOVE® program. SMARTMOVE is a program designed to offer real estate assistance anywhere in the United States.
To check the status of your loan application, log on to your application to view it. You can also call us at 800-268-6928.
At this time we do not offer land only or home construction loans.
When you drive your new or used vehicle off the dealer’s lot it begins to depreciate in value. This could mean that there is a big difference between what you owe on the loan and what your auto insurance will pay in the event of a total loss. In the event of a total loss, GAP insurance pays the difference between the value of your vehicle and what you owe on your loan. It also covers your insurance deductible up to $1,000 and you can receive $500 towards the purchase of a new car.
You can add GAP insurance to your Dominion car loan at any time; just call us at 800-268-6928.
Yes. Employees, retirees, and contractors of Dominion and all of its subsidiaries are eligible for membership. Your immediate family and household members are also eligible. Moreover, remember, once a member, always a member. Your account can remain open even if you leave your place of employment.
No, at this time we do not offer business accounts.
Yes! Think of it as having a financial product menu - you choose the products from each institution that best suit your financial needs.
Credit unions are not-for-profit financial cooperatives that work for the benefit of their member-owners. Banks are for-profit financial institutions that conduct business to maximize the investment return for their stockholders.
As a not-for-profit financial cooperative, any credit union earnings are given back to you, our members, in the form of higher savings rates, lower loan rates, fewer fees and more great products and services.
Credit unions are democratically controlled and run by a volunteer board of directors elected by and from the membership. At banks, only investors have voting privileges, customers have no authority in the overall governance of their bank.
Dominion Credit Union membership is open to all employees, retirees and contractors of Dominion and their immediate family and household members. “Once a member, always a member”, even if you change jobs, move or retire.
Click here for a membership application to get started today!
Your deposits at Dominion Credit Union are federally insured by the National Credit Union Administration (NCUA) which works just like the FDIC. For more information visit www.ncua.gov.
You can apply for other products and services at the same time you apply for membership. Members are immediately eligible for all of our other products.
Yes, you can join more than one credit union. Because membership in Dominion Credit Union is free, it is a smart way to get access to even more great rates and services. You can pick and choose the services that work the best for you.
Plus using credit unions over a bank will save you money with fewer fees, lower loan rates and higher savings rates. In fact, a 2006 report done by CUNA found that high-use Dominion Credit Union households could save $589 a year!
If you are a member with Dominion Credit Union then you automatically qualify! To get started, simply sign up for Online Banking or login to your Online Banking account. Once you are signed in, click the Money Manager link on the top menu bar and begin Empowering Your Finances!
For more information on how to use Money Manager, click here.
Money Manager is a powerful tool that allows you to see where your money is going, when you're spending your money, and how you can improve your financial outlook. With Money Manager, you can make managing your money enjoyable, educational, and entertaining. It's secure, safe, and easy. Best of all, it's 100% free! You've got nothing to lose, only money to gain!
Yes! We use several layers of security to be certain your information is safe. Your personal financial transactions cannot be seen by anyone, not even those of us at Dominion Credit Union. As long as your DCU account number and password are kept safe, your Money Manager data should be as well.
Due to the way Dominion Credit Union credit card information is sent to Online Banking, you must add your DCU account, which is linked to the credit card as an external account, to Money Manager.
To sign up for Online Banking click “Enroll Today!” in the direct Online Banking log in on the top of the page. You will be prompted for account information to sign up. You must enter your name as it appears on your Dominion Credit Union statement.
Registered users: The Online Banking login is at the top of each Dominion Credit Union page. Simply enter your user ID and password and click "Log In" to continue the process.
New users: Click on the “Sign Up” link in the Online Banking login box at the top left of the page. Follow the prompts to enroll. Enter your information exactly how it appears on your statement.
When you sign up for Online Banking you will create your own password. Your password can contain both alpha and numeric characters and is also case sensitive. The minimum password length is six characters.
If you don't know your Online Banking password, click on the "Forgot Password" link under the log in box. As a security measure, Online Banking will allow you five invalid password attempts before you will be locked out. If you are locked out, click on the “Forgot Password” link on the login page.
To protect you and your account against identity theft, if you enter the wrong login information multiple times your Online Banking account will be locked. Please call us at 800-268-6928 to unlock your account.
You should change your password frequently and when you believe it has been compromised. Once in Online Banking, you may change your password as often as you like. To change your password, click on "Preferences" and then "Security." From there you will be able to change your password under the "Password" tab.
No. Your online account information is available only through access methods that have been rigorously tested for their secure access. The information is not public. Only you can access it using your user ID and password. Unless you share your password, no one else can access your account information online. For more information, visit our Security section.
Due to the Reserve Requirements of Depository Institutions (Reg. D), you are permitted six automatic transfers per month from your Savings accounts. However, there is no limit to the number of transfers from your Checking account.
Most of your transactions will post immediately to your account. Credit card transactions will take a full business day to appear. All check requests will be mailed by the next business day. You may also schedule future-dated transfers.
Yes. If you have requested and been set up for cross-account transfers you will see the accounts listed when you log in to Online Banking.You can also make one-time or scheduled transfers to another member's account in Online Banking.
Yes. You will still receive a paper statement through the mail. However, you may find Online Banking so convenient that you no longer use your paper statement. As an Online Banking user, you are eligible to sign up to receive eStatements. With eStatements, you can view your statements (since 2000) online anytime by logging in to Online Banking.
Once you are logged into Online Banking click "View Your Visa" on the home page. This will bring up a new window with your credit card account history in it.
Having trouble opening View My Visa? If you are using Internet Explorer as your browser, trying switching to Firefox or Google Chrome instead.
Cross accounts will be visible upon logging into Online Banking. Please note, you will need to have cross-account transfer set up to access multiple accounts in Online Banking. Click here for a cross-account transfer form. You will also need to know the Online Banking password of the other account.
Securing your identity and account information is a top priority. As an additional precaution, Online Banking users will automatically be asked to change their password sometimes.
To help you easily identify your various accounts, you can add account nicknames. This is especially helpful with joint accounts. If you are a joint owner on accounts, the masked account numbers can be confusing to view in the account overview screen. In order to simplify the viewing of these accounts you can add account nicknames. These nicknames will be viewable in online banking, mobile banking, and the mobile banking apps. To setup the nicknames, login to online banking, click on "Account" under Your Preferences in the menu. You can then select the order that the accounts are displayed in the Account Overview.
The multi-layered security enhancement protects your online Dominion Credit Union accounts with an even higher level of security. This system enables you to verify that you are accessing our secure website.
When logging in to Online Banking, the multi-layered security system uses multiple methods (i.e. user ID, password, Secure Access Code) rather than a single layer (i.e. password and user ID) to establish your identity.
Dominion Credit Union is committed to protecting the confidentiality of your personal information and safeguarding your banking activities when interacting with us online. Online banking scams such as phishing, pharming and spyware have caused some banking customers to lose confidence in the security of online banking and to opt out for more traditional in-person banking methods. Therefore, Dominion Credit Union has taken proactive steps to implement an advanced multi-layered security system. These security enhancements, which follow the most recent FFIEC recommendations, will better protect you against online theft and fraud, thereby providing you with more peace of mind when banking online with Dominion Credit Union.
No, for your convenience the system only requires one enrollment. The person that completes the initial login should share his or her specific information (i.e.: user ID and password) with anyone who is joint on the account. This will enable both users to easily access their account information on future logins.
Yes. Deleting cookies on your browser settings will un-register that specific device.
Email the Member Services Department at email@example.com or call at 800.268.6928.
By registering a device, you are telling the security system that this is your own personal device. Registering a device allows you to bypass the Secure Access Code process. The system will go directly to your account overview after entering your user ID and password. For your protection, we do not recommend registering any device that has multiple users or public access.
Please note, if you delete cookies in your internet browser you will need to re-register your device the next time you log into Online Banking.
Please make sure that you enter your name exactly as it appears on your Dominion Credit Union statement. You should also enter all information in caps. Call us at 800-268-6928 and we will be happy to walk you through the enrollment process.
Mobile Banking allows you to securely access your accounts anytime, anywhere from your mobile web browser.
You can view all of your Dominion Credit Union accounts once you are logged in to Mobile Banking.
Just visit your app store to download the iPhone® or Android™ app.
Yes. To access Mobile Banking from any web-enabled device, or the iPhone® or Android™ App, you must enable Mobile Banking in your Online Banking preferences. It's also recommended that you set up a Mobile Access Code under Preferences.
Yes. To access your Mobile Banking account, use the same user ID and password that you use to access your Online Banking account.
It's free to use Mobile Banking. However, mobile and data rates may apply from your wireless provider.
Yes. Our mobile site has many of the same security features as Online Banking. Just like Online Banking, Mobile Banking leverages the powerful technology available through a digital certificate from Verisign, Inc., protecting the security of the site with Secure Socket Layer (SSL) 128-bit encryption. In addition to the encryption technology, we have installed multiple firewalls to protect your accounts from unauthorized access from outside Dominion Credit Union.
You can also require an authorization code when submitting transactions in Mobile Banking. To configure your authorization code, simply click on "Preferences" and then "Mobile" in Online Banking.
Users are required to enter a valid user ID and password to access the secure Mobile Banking app. So even if your phone is lost or stolen, your account cannot be accessed without your user ID and password. You can also deactivate Mobile Banking in your Online Banking preferences.
You should contact your wireless service provider to have your device deactivated.We further recommend that you put a password or other security code on your smartphone.
You will need to have a smartphone or other device with a web browser and Internet connection. You will also need to have signed up for Online Banking and enabled Mobile Banking.
You can access Mobile Banking from any Internet-enabled mobile device, such as an iPhone, iPad, Android, Kindle or Nook.
To protect you and your account against identity theft, your Online and Mobile Banking account will be locked if you enter the wrong login information multiple times. Please call us at 800.268.6928 to unlock your account.
Mobile Deposit is a FREE service that allows you to deposit a check to your account using a mobile
device. It’s a secure, fast, and convenient method to complete a transaction anytime, anywhere.
With mobile deposit, you may deposit original checks, cashier’s checks, official checks, U.S. Treasury
checks, or any other payment instruments, drawn on a financial institution within the United States and
payable in U.S. currency that is payable to you.
All Dominion Credit Union savings accounts (including Basic Savings, Christmas Club, Wealth Builder, and
Wealth Maximizer accounts) and checking accounts are eligible for Mobile Deposit.
To launch Mobile Banking for the first time:
To make a mobile deposit:
Make sure to wait for confirmation that your transaction is complete. Please note that the amount will not immediately appear in your account activity. You may check the status of your deposit by phone or by Online or Mobile Banking. You will receive an email if the deposit is declined after it has been accepted by Mobile Banking.
You can only deposit 1 check at a time. You can deposit up to 5 checks a day or 20 checks a month.
$2,500 is the most you can deposit per check through mobile deposit. You can deposit up to $2,500 per
You will see a message letting you know the deposit was successful. Do not close your app until you see
this message. To confirm the transaction has been completed, always check your account activity.
Your account will be credited by 5:00 p.m. Eastern Time on the current business day if the deposit is
made by 3:00 p.m. Eastern Time. If the deposit is made after 3:00 p.m. Eastern Time, your account will
be credited on the next business day by 5:00 p.m. Eastern Time. (Business days are Monday through
Friday, except holidays.)
Mobile deposit is a FREE service! Online Banking and Mobile Banking, which are required for Mobile
Deposit, are also FREE!
Please note, however, that standard checking holds and fees will apply. For example, overdraft fees
when a transaction is made with nonsufficient funds apply. For a full description of checking fees, please
see the Membership Agreement and Disclosures. Please see the Mobile Deposit Terms and Conditions
for a full list of restrictions on mobile deposit.
Check your account statement to make sure the deposit has been credited to your account. Keep your
check in a secure location for 45 days from the date you made the deposit. Then shred or destroy the
You must notify the Credit Union of any suspected errors regarding checks deposited through Mobile
Deposit within 60 days after the Credit Union account statement is sent to you with the error. As with all
account errors, we will not make changes to your statement more than 60 days after it is sent to you.
Yes! Our mobile site has the same security features as Online Banking. Just like Online Banking, Mobile
Banking and Mobile Deposit take advantage of the powerful technology available through a digital
certificate from Verisign, Inc., protecting the security of the site with Secure Socket Layer (SSL) 128-bit
encryption. In addition to the encryption technology, we have installed multiple firewalls to protect your
accounts from unauthorized access from outside the Credit Union.
Mobile wallets are a form of contactless, secure payments on devices using an NFC-enabled smartphone.
Google Wallet's Tap and Pay works on Android devices running 4.4 (KitKat) or higher on any carrier network. Not all devices running KitKat will support Tap and Pay. For the most up-to-date information, visit google.com/wallet.
Apply Pay works on Apple devices operating with iOS 8.1 or later. For the most up-to-date information, visit apple.com/apple-pay.
Android Pay works on all Android smartphones and tablets with KitKat 4.4+. For the most up-to-date information, visit android.com/pay.
Samsung Pay works on Samsung Galaxy S6® and S6 Edge® devices and Samsung Galaxy Note® 5 with Android Lollipop+. For the most up-to-date information, visit samsung.com/us/samsung-pay.
Look for the Tap and Pay, Apple Pay, or contactless icons when you check out at a store. Check with the vendor to make sure the terminal is enabled for contactless payments. Hold your phone to the contactless reader.
For Google Wallet, select the card you want to use.
For Apple Pay, keep your finger on Touch ID without pressing it. If you want to pay with a card other than your default card, don't put your finger on Touch ID, wait for the card image to appear, and then tap it to pull up your list of cards.
Yes—more secure than magnetic stripes! It replaces actual data on the physical card (i.e. the credit card number) with “virtual data,” or a secure token from VISA®. Even if hackers steal tokens, they will not be able to obtain other data associated with your card. The information is useless without your device and the device’s secure log-in information (i.e. your phone’s PIN). If a large retailer’s database is hacked, this principle still applies: the token will be useless without the phone and its user.
You only have to enter your card once when using Android Pay or Android Pay. Aside from that, your card number is not stored anywhere on the phone, but rather replaced by a non-sensitive “token” that is used to transact.
Google Wallet has become exclusive to person-to-person (P2P) payments whereas Android Pay can be used for consumers who wish to make in-store and online purchases.
The last-used card will always appear. Tap to select a different card.
Every mobile wallet secures your card information by encryption or protected code. Mobile wallets are also protected by phone passcodes, PIN before purchase options, and the ability to disable the app remotely. Set up biometric identification, a PIN, or other authentication method to control access to the app.
If someone stole your phone, that person would need your phone’s password (or biometric identification, PIN, etc.) before s/he could make a payment. Your phone’s password is independent of the mobile wallet and in addition to the authentication required for mobile payments.
If your phone is lost or stolen, each mobile payment solution can be shut down remotely.
If the person receiving an email or text message with Popmoney instructions deletes the message before registering, there is no way to resend the message. The sender should cancel the original transaction and recreate the payment.
The maximum amount you can send using Popmoney is up to $500 available the next day, depending on your credit qualifications. Larger amounts can be sent, although they will have a three-day hold. During the course of a week, the maximum amount that can be sent is up to $10,000 based on your credit.
First, sign up for Bill Payer.
Then, simply log into Online Banking, click “Bill Payment” to access Bill Payer, and then click the “Popmoney” tab.
Federal Regulation D limits the number of certain types of withdrawals that a financial institution may allow a member to make from their savings or money market account. You may make no more than six of these types of transfers or withdrawals per month from each account. Once the limit of six (6) is met, additional transactions of these types may not be processed. Overdraft protection requests may also not be honored.
Transactions affected by this regulation include:
You are allowed six (6) such transfers per month, per account.
For transactions NOT affected by regulation D, see below.
For assistance in making changes to your accounts to avoid any inconvenience in the future, contact Member Services at 800-268-6928.
Transactions NOT affected by regulation D:
You may complete withdrawals and transfers in person, by mail, or at an ATM.
What are the eligibility requirements for the Dominion Credit Union scholarship?
To be eligible for the Dominion Credit Union scholarship, the applicant must be:
How do I apply for a Dominion Credit Union scholarship?
Scholarship applications are available online in January of each year. Applications must be submitted online. Please note an official high school transcript will be required as part of the application process. We recommend that applicants apply and request transcripts early to avoid any possible delays. For more information on the scholarship program, click here.
Click here for our current wire transfer fees.
We must have a signed Wire Transfer Agreement on file before we will wire funds from a member’s account. Click here for a Wire Transfer Agreement form. Once you have a form on file, simply call us to request a wire transfer.
You can transfer cash to your family members safely and securely with any of our convenient options:
To send a wire transfer to your Dominion Credit Union account, you will need the following information:
The charge for an account-to-account transfer from your Dominion account to an external account is $2. There is no charge to transfer money from an external account to your Dominion account.
To transfer funds between your Dominion Credit Union accounts you can:
To transfer between your Credit Union account and another member’s account you will need to sign up for cross account transfer. Click here to sign up for cross account transfer. You must be primary or joint on the sending account to make a cross account transfer.
Once you sign up for cross account transfer, transfers can be made through Online Banking or by calling our Member Service Department at 800-268-6928.
In Online Banking, simply click “Bill Payer" and then the "Transfers" tab. You can transfer funds from your checking account here to a checking, savings, or money market account at another bank or credit union, and vice versa.
The same reason we were created in 1940 holds true today; to help Dominion employees save more and reach their goals faster. From checking and mobile banking, to low interest auto loans and surcharge-free ATMs, we make banking easy.