Contact

Experience personal attention unlike anywhere else by calling our Member Service Center at 800.268.6928.


Stay Connected

We're always happy to help! Answers to many frequently asked questions are here. Applications and forms to make account changes are here

7 am - 5 pm, ET, Monday - Friday

  • Richmond: 804-771-4708
  • Tie Line: 8-736-4708
  • Long Distance: 800-268-MYCU (6928)
  • Fax: 804-771-3768
  • Email: mycu@dom.com 

    (Please note: This email address is not secure. Log into Online Banking to send us a secure message.)

    Private Teller

    Richmond: 804-771-4708
    Tie Line: 8-736-4708
    Long Distance: 800-268-6928

Mailing Address

One James River Plaza
P.O. Box 26646
Richmond, VA 23261-6646

Street Address

701 East Cary Street
Richmond, VA 23219

Inter-Office Address

OJRP 15, Richmond, VA

9 am - 4 pm, ET, Monday - Friday

  • Richmond: 804-771-4708
  • Tie Line: 8-736-4708
  • Long Distance: 800-268-6928
  • Fax: 804-771-4820
  • Email: mortgagedcu@dom.com
  • Dominion Credit Union NMLS #443043
  • Individual NMLS #'s:
    • Jimmy Ange: NMLS #504288
    • Pat Poythress: NMLS #504289
    • Jill DeHaven: NMLS #1273610

In observance of certain holidays, Dominion Credit Union will be closed on the following days:

2016 Holiday Closings

In observance of: Closed on:
New Year's Day Friday, January 1
Martin Luther King Jr. Day Monday, January 18
Good Friday Friday, March 25
Memorial Day Monday, May 30
Independence Day Monday, July 4
Labor Day Monday, September 5
Veteran's Day Friday, November 11
Thanksgiving Thursday, November 24 & Friday, November 25
Christmas Friday, December 23 & Monday, December 26
  • ACTIVATION or Select/Change PIN: 866-985-2273
  • Card Lost/Stolen: 800-268-MYCU (after-hours 888-918-7703)
  • Card Activation: 800-527-7728
  • Select/Change PIN: 888-886-0083
  • Card Holder Service: 800-654-7728 or 866-820-5967
  • Card Lost/Stolen: 800-449-7728 or log in to Online Banking and use the "View My Visa" link to report it quickly
  • Card Transaction Denial: 888-918-7313
  • Credit Card Verified By VISA: 800-918-7490
  • CURewards Merchandise Redemption: 800-621-4112
  • CURewards Travel Redemption: 800-900-6160
  • VISA Credit Card Payments:
    Dominion CU, PO Box 71050, Charlotte, NC, 28272-1050

For Online Banking support - please contact Member Services at mycu@dom.com or (800)268-6928.

The following contact form is not secure. Do not send personal or account information through this form. Log into Online Banking to send us a secure message.

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Proudly Serving Dominion Employees & Their Families

The same reason we were created in 1940 holds true today; to help Dominion employees save more and reach their goals faster. From checking and mobile banking, to low interest auto loans and surcharge-free ATMs, we make banking easy.

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