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Multi-Factor Authentication is an enhanced security feature that uses multiple methods to establish your identity when logging onto d.24/7 online banking. This system enables you to verify that you are accessing our secure website and not a fraudulent one.
When you attempt to log into Dominion Credit Union's d.24/7 online banking, you will find a link to enroll in this new security system. This simple enrollment process includes:
- selecting a picture, from a collection of images
- entering a phrase that you will know and recognize (this will be combined with the image and displayed when you log into d.24/7 online banking verifying you are on our site)
- selecting three "Challenge Questions" from a list of available questions and providing answers to these questions (for example: what is the name of your pet?)
After you have successfully completed the enrollment process, the next time you log in you will enter your User ID and answer your "Challenge Questions". Your selected image and phrase will then be displayed - if these images are correct you will then enter your password.
To bypass the "Challenge Questions" you can choose to register your computer. For your safety, please do not register computers used by the general public. If you try to log into d.24/7 Online Banking from a non-registered computer, you will be prompted to answer your "Challenge Questions".
If you have additional questions please visit our Security Enhancements FAQ page, or contact us at 800-268-MYCU. |
