e-Statement Frequently Asked Questions

Q: Can I receive paper statements too?
A: No, you must choose either e-Statements or paper statements.

You will receive both a paper statement and an e-Statement for your first statement upon being enrolled in e-Statements.  After that, you will only receive an electronic notification of your e-Statement availability.

Q: How long will my e-Statement be available?
A: 18 months starting with January 2007

Q: Are e-Statements safe?
A: Security is of top importance. We’ve taken every measure to ensure the security of our members’ account information. 

At no time will a direct link to your statement be included in an email.  We will not at any time send you an email requesting account information.  Your email address will never be sold.  Studies show that more fraud occurs through traditional means such as the mail than online. You may want to read our security information and privacy policy at www.dominioncu.org

Q: I don’t want e-Statements. How do I stop (opt out)?
A: You can opt-out of e-Statements at any time. You simply log onto d.24/7 online banking and change the preference “e-Statement Selection” to “US Mail”.

Q: Why am I receiving email from the Credit Union?
A: With email we can quickly notify you of important changes with your accounts such as PIN changes and Balance thresholds. We can also keep you informed of special rates and offers that may be of interest.

Q: How do I know if the email came from Dominion Credit Union?
A: You can always log onto www.dominioncu.org and follow the links to log onto d.24/7

Q: I forgot my d.24/7 online banking password. How do I get a new one?
A: Simply go to www.dominioncu.org, Click the ‘Log on to d.24/7 online banking’ link, and choose “forgot your password”.

Q: I need to change my email address for my e-Statements. How do I do that?
A: Simply log onto d.24/7 online banking, preferences, and change your email.

You can also call Member Services at 800-268-MYCU.

Q: How do I sign up for e-Statements?
A: You simply log onto d.24/7 online banking and change the preference “e-Statement Selection” to “Electronic”.

Q: I'm having problems signing up for e-Statements. What should I do?
A: Please be sure that you have also signed up for e-Mail Services and that you have a current email address on file. To sign up for e-Mail Services, log onto d.24/7 Online Banking and click on "Preferences" then "e-Mail Services". Under "My e-Mail Subscriptions" make sure that "Yes" is selected for "e-Statement Availability". To verify your email address in d.24/7 Online Banking simply click on "Preferences" and then "Change e-mail".

You can also call Member Services at 800-268-MYCU.

Q: Can I have my e-Statement Notification sent to two email addresses (such as work and home)?
A: Not at this time.  The email notification can only be sent to one email address