d.24/7 Frequently Asked Questions

How Do I Access d.24/7 Internet Banking?
Registered users: simply click on the "Log In" link and enter your Username and password. New users: simply click on the “Log In” link and then click on “Sign Up Now” in the left corner. 

How do I get a password? 
When you sign up for d.24/7 Internet Banking you will create your own password.  If you are a new member, you will have a temporary password assigned to you. You will be required to change the temporary password the first time you log in.  Your password can contain both Alpha and Numeric characters and is also case sensitive.  The minimum Password length is six (6) characters.

What happens if I forget my password?
As a security measure, d.24/7 will allow you four (4) invalid Password attempts before you will be locked out.  If you are locked out, simply click on the “Forgot Password” link on the login page. 

How often should I change my password? 
You should change your Password frequently or when you believe it has been compromised.   Once in d.24/7, you may change your Password as often as you like.  To change your Password, simply click on the "Change Password" button and follow the instructions. 

Do I need an Internet service provider to use d.24/7? 
Yes. Because d.24/7 is an Internet-based, you must have Internet access through a provider.

What is a browser?
A browser is a software package that allows you to view information (Web pages) that is on the World Wide Web. Some examples of browsers are Microsoft Internet Explorer and Netscape Navigator. 

Can anyone else access my account? 
No.  Your online account information is available only through access methods that have been rigorously tested for their secure access.  The information is not public.   Only you can access it using your User ID and Password.  Unless you share your Password, no one else can access your account information online.  For more information, visit d.24/7 security. For additional security information, click here.

Can I print account history?
You can print account history in the Account Lookup section. First, you must choose an account by clicking on "Share," "Draft," or "Loan"...etc.  Then choose a month to print.  Next, click anywhere on the history transaction portion.  Finally, click on the print icon on your browser. 

How many transfers can I make? 
Due to the Reserve Requirements of Depository Institutions (Reg. D), you are permitted six (6) automatic transfers per month from your share (savings) accounts.  However, there is no limit to the number of transfers from your Share Draft (checking) account.  

When do my transactions take effect?  
Immediately, d.24/7 operates in "real time."  This means that your transactions will post immediately to your account.  All check requests will be mailed by the next business day. 

Can I make transfers to other accounts? 
Yes. If you have requested and been setup for cross-account transfers you will see the accounts listed in the drop down box for where to transfer funds.

Will I still get a statement in the mail? 
Yes. You will still receive a normal statement through the mail. However, you may find d.24/7 so convenient that you no longer use your normal statement. As a d.24/7 user you are eligible to sign up to receive e-Statements. With e-Statements you can view up to 18 months of statements online anytime by logging onto d.24/7.

How do I sign up for e-Statements?
Simply log onto d.24/7 and adjust your preferences. Click on “e-Statement Selection” and choose “electronic” from the drop down menu.

Can I get e-Statements and still receive my statements by U.S. mail?
No. You may only choose to receive statements in one format.

How do I sign up for Billpayer
Simply log onto d.24/7 and click on “Billpayer” and then click on “enroll”. Once you are enrolled you can access Billpayer by logging onto d.24/7.

What is the new multi-layer identification system?
The new multi-layered security enhancement protects your online Dominion Credit Union account(s) with an even higher level of security. This new system enables you to verify that you are accessing our secure website.

When logging into d.24/7, the multi-layered security system uses multiple methods (i.e. user ID, password, images and questions) rather than a single layer (i.e. password and user ID) to establish your identity.

What do I do if I need help? 
E-mail the Member Services department at mycu@dom.com.