Your credit union has taken every precaution to ensure your online transactions are secure. Our Online Banking takes advantage of the powerful technology available through a digital certificate from Verisign, Inc., protecting the security of the site with Secure Socket Layer (SSL) 128-bit encryption. This login security feature is indicated by a lock icon on your browser's status bar. In addition to the encryption technology, we have installed a layered security approach using multiple firewalls to protect your accounts from unauthorized access from outside the Credit Union.
In order to take maximum advantage of this technology, your browser must support 128-bit encryption.
Click here to check:
For more information about browsers, please check our Online Banking Browser Requirements.
To further protect your accounts, we have enhanced our security with Multi-Factor Authentication. Additional security features include:
TIP: To further protect your information, use secure messaging in Online Banking when you choose to electronically send us any questions or comments you may have regarding your accounts. Simply go under “Account Services”, “Mail”, “Messages”.
In addition to online security, we have taken steps to limit information on members’ statements. We also have in place a Defense Edge credit/debit card monitoring service that alerts members to suspicious activity on their credit/debit cards.
If your ATM/debit/contactless or credit card is lost or stolen please report it immediately by calling the lost/stolen hotline.
Messages Sent by Email may not be secure, may be intercepted by third parties and may not be immediately received by the appropriate business unit at Dominion Credit Union. To send a secure email to the credit union, use Secure Messaging within Online Banking. Please do not use regular email to send us communications which contain confidential information or which we require to be in writing.
Notice: Dominion Credit Union does not solicit personal/private information via email.
Beware of Phishing Email/Internet Scams
“Phishing” involves fraudulent Internet spam, pop-up messages and e-mail that try to lure personal information from unsuspecting victims. According to the Federal Trade Commission (FTC), phishers send an email or pop-up message claiming to be from your credit union or another institution you do business with, asking you to update or validate your personal and account information. The phishers threaten you with dire consequences if you don’t respond. The messages direct you to a website that looks just like the organization’s legitimate website. But it isn’t. It is a bogus website designed to trick you into giving out your personal information.
What can you do to protect yourself from Phishing?
Additional Steps to Protect Yourself from Identity Theft
While your credit union is helping to protect you from identity fraud, you as a consumer are ultimately responsible for protecting yourself.
Here are some steps you can take for further protection:
Be careful with your personal account information and credit/debit cards. If your credit or debit card is lost or stolen, call 800-268-MYCU immediately.