Security and Protecting Yourself from Identity Theft

Dominion Credit Union and
our providers/vendors
will NEVER call, text or email you
asking for account information.

Never provide your PIN or account number to any unsolicited website or phone call, ever.

Online Security

Your credit union has taken every precaution to ensure your online transactions are secure. Our Online Banking takes advantage of the powerful technology available through a digital certificate from Verisign, Inc., protecting the security of the site with Secure Socket Layer (SSL) 128-bit encryption. This login security feature is indicated by a lock icon on your browser's status bar. In addition to the encryption technology, we have installed a layered security approach using multiple firewalls to protect your accounts from unauthorized access from outside the Credit Union.

In order to take maximum advantage of this technology, your browser must support 128-bit encryption.

Click here to check:

For more information about browsers, please check our Online Banking Browser Requirements.

Multi-Factor Authentication

To further protect your accounts, we have enhanced our security with Multi-Factor Authentication. Additional security features include:

  • A Digital Certificate issued by Verisign, Inc. A certificate contains information that a specific Web site is authentic, which ensures that no other site can assume the identity of the original site.
  • Firewalls - we have installed a layered security approach using multiple firewalls to protect your accounts from unauthorized access from outside the Credit Union. All Internet traffic entering or leaving the Credit Union must pass through these firewalls. The firewalls examine each message and block those that do not meet the specified security criteria.
  • Built-In Safeguards- In order to protect your accounts, you should always log out of Online Banking when you finish. In case you forget, Online Banking will log you out after fifteen (15) minutes of inactivity. Every time you begin a session, it asks for your User ID (which is your account number) and Password. Access to your account is only available when your User ID and your Password match exactly. By memorizing your Password, you make sure your account is protected from unauthorized access. There are limited log-in attempts. If, after five (5) attempts, you are unable to successfully log in to Online Banking, you will be locked out. You will need to contact Member Services at 800-268-MYCU to get back into your account.

TIP: To further protect your information, use secure messaging in Online Banking when you choose to electronically send us any questions or comments you may have regarding your accounts. Simply go under “Account Services”, “Mail”, “Messages”.

Additional Security Features

In addition to online security, we have taken steps to limit information on members’ statements. We also have in place a Defense Edge credit/debit card monitoring service that alerts members to suspicious activity on their credit/debit cards.

If your ATM/debit/contactless or credit card is lost or stolen please report it immediately by calling the lost/stolen hotline.

Messages Sent by Email may not be secure, may be intercepted by third parties and may not be immediately received by the appropriate business unit at Dominion Credit Union. To send a secure email to the credit union, use Secure Messaging within Online Banking. Please do not use regular email to send us communications which contain confidential information or which we require to be in writing.

Notice: Dominion Credit Union does not solicit personal/private information via email.

Beware of Phishing Email/Internet Scams
“Phishing” involves fraudulent Internet spam, pop-up messages and e-mail that try to lure personal information from unsuspecting victims. According to the Federal Trade Commission (FTC), phishers send an email or pop-up message claiming to be from your credit union or another institution you do business with, asking you to update or validate your personal and account information. The phishers threaten you with dire consequences if you don’t respond. The messages direct you to a website that looks just like the organization’s legitimate website. But it isn’t. It is a bogus website designed to trick you into giving out your personal information.

What can you do to protect yourself from Phishing?

  • If you get an email or a pop-up message that asks for personal or financial information, do not reply. Do not click on the link either. Legitimate organizations do not ask for this information via email. Delete the email immediately.
  • Use anti-virus software and a firewall, and keep them up-to-date.
  • Don’t email personal or financial information. If you initiate a transaction and want to provide your personal or financial information through an organization’s website, look for indicators that the site is secure, like a lock icon on the browser’s status bar, or a URL for a website that begins with “https” (the “s” stands for “secure”).

Additional Steps to Protect Yourself from Identity Theft
While your credit union is helping to protect you from identity fraud, you as a consumer are ultimately responsible for protecting yourself.

Here are some steps you can take for further protection:

  • Safeguard your home trash can and mailbox and shred anything that contains personal information.
  • Don’t keep PIN numbers near your checkbook, ATM card, or debit/credit card.
  • Don’t give out any confidential information unless you initiated contact with a business.
  • Check your banking and credit card statements immediately to ensure there is no unexplained activity.

Be careful with your personal account information and credit/debit cards. If your credit or debit card is lost or stolen, call 800-268-MYCU immediately.


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Please be aware that Dominion CU does not provide, and is not responsible for, the product, service, overall website content, security, or privacy policies on any external third-party sites.